About the role

## About the Role Lead operations for Instawork Robotics Labs (IRL) — building a team from the ground up, driving process excellence, and managing enterprise customer relationships for a critical AI data-collection operations function. ## Key Responsibilities - Team building: hire, onboard, mentor operators; create career development plans - Design training programs and continuously improve SOPs/playbooks; drive AI tool (ChatGPT) adoption - Operations management: monitor KPIs, productivity, quality; identify bottlenecks - Customer/stakeholder management: primary operational contact for enterprise accounts; deliver weekly business reviews - Infrastructure: manage inventory, equipment, operational readiness ## Required Skills & Qualifications - 5+ years in operations, account management, customer success, BPO, or tech-enabled operations - 2+ years managing teams - Experience in high-growth startups scaling operations - Highly proficient with AI tools (especially ChatGPT) for productivity and workflow design - Strong analytical mindset, reporting/dashboard experience ## How to Prepare for This Role ### Core Technical Topics to Master Operations scaling and SOP design, KPI/dashboard reporting, enterprise account management fundamentals, AI-tool-driven workflow automation. ### Interview Preparation Common questions: describe scaling an operations team from a small base, how do you use AI tools like ChatGPT to improve team productivity, walk through a weekly business review you've delivered to enterprise stakeholders. ## How to Apply Apply directly via the official Greenhouse posting. ## Official Links & Resources - Official Job Posting / Apply: https://job-boards.greenhouse.io/instawork/jobs/4686774006 - Company: Instawork